UXUI Designer of Customer Experience Improvement (CS)
🎨Designer
🌏Bangkok
🏢 On-site
💼Full time
🗓️Getting Old
Job Description
Job Description
- User Research: Conduct research and usability testing to understand customer needs and pain points in the digital lending process.
- Experience Improvement: Identify and implement design enhancements that improve user experience throughout the customer journey.
- Wireframing & Prototyping: Create wireframes, interactive prototypes, and high-fidelity mockups to communicate design concepts.
- Visual Design: Develop a consistent visual language that aligns with our brand while ensuring usability.
- Collaboration: Work closely with cross-functional teams, including customer service, product management, and development, to implement user-centered design solutions.
- User Testing: Facilitate testing sessions to validate design concepts and iterate based on user feedback.
- Accessibility: Ensure designs meet accessibility standards for an inclusive user experience.
- Analytics & Feedback: Analyze user feedback and service metrics to inform design decisions.
- Stay Updated: Keep abreast of industry trends and best practices in UX/UI design and digital lending.
- Proven 1-3 Years experience as a UX/UI Designer, preferably in the financial or digital lending sector.
- Strong portfolio showcasing design projects, especially in web and mobile applications.
- Proficiency in design tools such as Figma or similar.
- Excellent communication skills and the ability to collaborate effectively with stakeholders.
- Strong analytical skills and attention to detail.