End User Services Engineer

The purpose of this role is to provide onsite support for escalated technical issues that first line / service desk staff is unable to address and represent the Technology team in onsite incident, service task management resolution.

Job Description:

Key responsibilities:

• Analyses and resolves information system issues related to the desktop computing environment, applications, and hardware.
• Closely monitors ticket queue to respond to and resolve client inquiries escalated within established Service Level Agreements (SLA).
• Documents all end-user requests and interactions in ticketing system.
• Resolves, routes, or escalates service requests to senior technicians or functional teams as necessary.
• Builds relationships with first line teams to create a cohesive support team
  
  
  

Assists senior staff with functional tasks to support desktop environment projects such as software upgrades, patching, computer imaging, network upgrades, etc.

Location:

Bangkok

Brand:

Dentsu

Time Type:

Full time

Contract Type:

Consultant