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Service Delivery Manager

ttb bank
📋IT Project Manager
🌏Bangkok
🏢 On-site
💼Full time
🗓️Almost Gone

Job Description

Job Description

Job Description:
  • Design high level architecture and overseas technical in squad
  • Provide an active role in mitigating impediments impacting successful team completion of Release/Sprint of squads under management
  • Reporting on project progress and Facilitation of Stakeholder review meetings
  • Support test creation/execution/Management when required
  • Provide training to others on new solutions as needed with stakeholders during the visioning and concept development of a product
  • Management of product backlog in terms of elaboration and grooming of items, making sure items are clear and understandable.
  • Provide input and recommendations regarding hardware and capacity of channel systems to ensure future needs are met
  • Maintain high performance levels for service-related processes and implement improvement activities wherever necessary
  • Accountable to ensure that services under responsibility remains within target Service Levels (SLAs, uptime) and issues that may arise are promptly resolved with appropriate corrective and preventive action plans

Qualifications
  • Degree in Engineering, Computer Science, or related fields.
  • 10 years of experience in software development and Architect design
  • Knowledge of banking products or Banking / Financial Industry would be advantages.
  • Good communication around issues and opportunities – get things done, make things happen
  • Collaborating with business users and Building a personal relationship
  • Analytical skills and the ability to see the connections between layers of business operations
  • Ability to consult management and engineering teams with technical advice

Skills

Experience & Skills:

  • Agile Metrology
  • Software Process Development Life Cycle (classic or agile methodology) and document life cycle management
  • IT Architecture, IT Governance, Application, Digital Security, Data Management, Quality Assurance, Vendor Management and Cloud Computing
  • Experience in Front Experience / Digital Platform such as internet / mobile banking application (iOS / Android)
  • Experience in APIs, Middleware , Backend Integration
  • Strong written & verbal command of English