Consultant- SAP SD Support - TH

At Deloitte, we offer a unique and exceptional career experience to inspire and empower talents like you to make an impact that matters for our clientsDate: 11 Sep 2024

Service Line / Portfolios: Enterprise Technology & Performance

Location: Bangkok, TH

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognised for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you will do

As a Consultant in this engaging & growing team, you will have the opportunity to tap into state of the art technologies such as, Cloud Apps – within SAP & Oracle, Automation/RPA and Business Transformation.

You will learn to deliver operate services which includes troubleshooting and understanding of the request/problem raised, solving day to day production issues (bug fixes) within the agreed Service Level Agreements, identifying potential areas of improvement and delivering the improvements, supporting the team in trending analysis and other internal initiatives to develop the required functional, technical and soft skills.

Key responsibilities include:

• Perform in-depth production incident troubleshooting, resolve any production incident and monitor the fixes to ensure correct resolution, service request fulfillment and adherence to the Service Level Agreements.
• Deliver enhancements within the agreed timeframe and with quality. Ability to provide High Level Solution Design with consideration of the End-to-end process and the impacts to other areas and the effort estimations.
• Ability to escalate to the next level at a timely basis to ensure overall Service Level Agreements are met.
• Configure, develop & test in accordance with best practices ensuring a reliable and permanent solution
• Maintain documentation according to firm standards, best practices, and standard operating procedures
• Ability to advice on potential improvements to the business process and work with the team to present this to the Client.
• Deliver approved improvements and monitor outcomes
• Able to perform periodic system task.
• Fully comply with and adhere to all the standard AMS process & procedures that are developed.

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Consultant across our Firm are expected to:

• Demonstrate a strong commitment to personal learning and development.
• Understand how our daily work contributes to the priorities of the team and business.
• Understand the set expectations and demonstrate accountability in keeping personal performance on track.
• Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
• Demonstrate an appreciation for working with others.
• Understand what is fundamental to Deloitte’s success as a business.
• Demonstrate integrity and an awareness of strengths, differences, and personal impact.
• Develop their understanding of Deloitte and offer a fresh perspective.

What We Are Looking For

If you are someone with:

• Higher Diploma or Bachelor degree in any relevant discipline.
• Have at least 3-5 years’ experience working with the required application as a support team member, implementation team member or as an end-user of the application.
• Must be skilled in SAP SD
• Experienced in Sales & Distrubution module
• Good knowledge of integration to other related modules/sub-modules to ensure ability to understand end to end business process and work independently to derive test data/scenarios and perform testing.
• Having been involved in process improvement initiatives & any experience within basic technical debugging is an added advantage.
• Good spoken English. Ability to speak other languages will be an added advantage. Example, Mandarin, Bahasa Malaysia/Indonesia, Thai, Japanese, etc
• Demonstrated success in multi-cultural work environment.
• Strong analytical thinking
• Good negotiation skills
• Develop relationships with internal and external stakeholders.
• Curious, creative, pro-active and always seeking out new challenges.
• Willing to explore and expand knowledge on an on-going basis
• Willing to work based on Client’s business work days and office hours.
• Willing to work on shift and/or on-call basis
• Ability to travel if required, i.e. to be placed at Client’s site for the project .

Due to volume of applications, we regret that only shortlisted candidates will be notified.

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.